How are shipping fees calculated?
- At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.
When will my order be shipped?
- Orders are typically shipped within 2-6 business days after the order is placed.
Are there any shipping restrictions?
- Currently, National Grid Marketplace is only available to customers in NY and orders can only be shipped to addresses in National Grid service territory in NY. For all Nest orders, shipping is not available to PO boxes or military bases.
Do you offer expedited shipping?
- At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.
Can items from the same order be shipped to different addresses?
- If you need deliveries to different addresses, please place a separate order for each shipping address.
Can I reroute a package that has already been sent out to me?
- You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped. However, you may be able to call the delivery company with your tracking number and request a reroute, but that is between you and the delivery company.
- See our Frequently Asked Questions page or contact us using one of the options on our Contact Us page.